As a Social Media Specialist you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
This position resides within the Communications team (Orlando) and is responsible for assisting the Director of Social with the management, moderation, workflows and analytics for earned media platforms. The primary objective of this role is to aid in delivery of social media campaigns across brand accounts throughout the entire consumer journey as well as support for content and campaigns from other business groups in these same channels.
The role will need to be on intimate terms with the inner workings of major social platforms and know how to fashion and push content to each in the most effective way, as well as how to modify methods as the platforms themselves change.
Responsibilities include assisting with community management, content generation, editorial calendar creation and reporting to support initiatives that help build brand credibility and educate current, potential and future Club Members. This position will be required to aid in the management of multiple active social media accounts on a day-to-day basis.
Ideal candidate must understand current earned, owned and paid platforms and be familiar with social media as both a brand and engagement tool. Familiarity with the Asia-Pacific market and Hootsuite are a plus.
Assist with planning social media content through use of an editorial calendar to ensure proper messaging and engagement
Support workflows to route social media content to appropriate departments (ex. Legal) for approval
Understand social media analytics and campaign attribution where applicable
Be both a social scientist and knowledgeable of the social space from a product perspective
Help to route issues to appropriate business group for assistance with moderation resolutions
Perform ad-hoc social media related projects as requested by management
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High school diploma
A minimum of 2-4 years social media experience
Strong oral communication skills and an understanding of what should be communicated to different audiences
Ability to work in a team and
Assist in the execution of social media requests within an expedited timeframe
Must be creative and a good problem solver
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Have a working knowledge of Hootsuite
Experience with Adobe Creative Suite
What will it be like to be a Team Member with Hilton Grand Vacations?
There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.